Returns & Shipping Policy

If you wish to return any products, you are required to complete a Returns Authority form, available by emailing us or through the contact page. All applicable information must be stated on the form and returned with the items.

• We reserve the right to replace, refund or credit your account for any returned product.
• Goods returned for reasons other than manufacturing defect must be returned within 15 working days, in original packaging and in saleable condition. Damaged or used product will not be accepted for credit or exchange.
• Please provide proof of purchase with all returns.
• Freight costs to return and re-send any replacement items may be your responsibility unless otherwise agreed by us. We may credit or refund some or all freight costs if we are satisfied that in our opinion it is our responsibility to do so.

We use PBT couriers, and fast delivery of your order is our top priority. We aim to dispatch your order either the same or next business day.

• Should there be any problem with delivery of your order, contact us and we will track the courier consignment number.
• Contact us immediately if any items are damaged in transit, or if we have under- or over-supplied you.
• All balls are supplied deflated unless you ask otherwise — inflated balls may attract an additional freight charge.
• We are not liable for late deliveries caused for reasons beyond our control.

Full freight zones and rates are on the Shipping Info page.

We cannot accept cancellation for any specially manufactured products once they have commenced production. This particularly relates to garments.

We will not accept any responsibility for team clothing garments that are commercially laundered, or where washing instructions are not followed. Please consult us with regard to sizes if you are in any doubt, as we cannot exchange any team garments that are specially made to your order, specifications and sizes.

We will not accept product returns for made-to-order products unless they are faulty or do not conform to specifications.

Damaged items must be noted on the consignment note at the time of delivery. No claim for damaged items will be accepted if it is not noted upon delivery. No claim for missing or lost items will be accepted after 5 working days from the date of the invoiced order.