FAQ'S

Is this product in stock?

If a product is out of stock it will be greyed out in its category or it will state that on its product page.

How do I choose what size racket/ball/athletic weight to buy for myself or my child?

To find all our size guides please click here

You will find information on a range of products that we stock, please do bear in mind that this is just a guide.

How long will my order take to arrive?

Normally 1-2 days for North Island and 3-4 days for South Island Orders. If you live rurally then you will need to allow an additional 2-3 days.
*Please bear in mind that this is a guide and we have no control over what is happening in the courier network once this leaves our premises.

What is the difference between a courier order and a transport order?

A courier order is less than 25kg and is small enough to fit into a courier van. A transport order is everything over 25kg (single item), is oversize or bulky. Transport items typically take longer to arrive and my need extra equipment to unload.

How do I return an order?

Please get in touch with us and we will advise.

Email: sales@sportsdistributors.co.nz

Phone: 0800 656 735

How do I use a coupon?

Coupons are applied at the cart stage and not at checkout.

  1. Click on the cart icon – top right hand corner
  2. Select view cart
  3. Enter your code where it says coupon code
  4. click apply coupon
  5. You will see when this has been applied on the right hand side under the subtotal labeled as ‘Discount’

What are SD Dollars and how do I use them?

SD Dollars are our online rebate system. This works out to 8% of the total value of your order exclusive of shipping costs.  When redeeming on future orders SD$1 = $1NZD

For more info click here

We are a School and have an account. How do I make an online order?

  1.  Register using your school e-mail address
  2.  Add your items to your cart
  3.  Click on the shopping cart (top right corner)
  4. To enter a coupon code or redeem SD Dollars click on view cart
  5.  Proceed to checkout – red button
  6.  Check your billing details, including your delivery address are correct
  7.  Select Purchase order and enter your PO number – this is your internal reference number, if your school does not use these you could enter your name or department.
    Please note – This is a mandatory field
  8.  Tick that you have read the terms and condition – after reading them!
  9.  Then select Place Order

Do you have a sales rep that can come out and see us?

Auckland

Wayne Quedley
021 280 4999
wayne@sportsdistributors.co.nz

Wellington/Central North Island

Mike Walsh
021 237 6687
mike@sportsdistributors.co.nz

How can I delete my account and associated data?

Please contact Sports Distributors via E-mail

sales@sportsdistributors.co.nz

If the answer you are looking for is not here please do not hesitate to get in touch with us:

0800 656 735

sales@sportsdistributors.co.nz