FAQ’S

Sports Distributors · Help centre

The questions schools, clubs and coaches ask us most: stock, sizing, delivery times, coupon codes, SD Dollars and ordering on a school account.

Before you order

Is this product in stock?

If a product is out of stock it is greyed out in its category listing, or its product page will say so.

How do I choose the right size racket, ball or athletics weight?

Our size guides cover a range of the products we stock. Please bear in mind that they are a guide only.

Placing an order

We are a school with an account. How do we order online?
  1. Register using your school email address.
  2. Add your items to the cart.
  3. Click the shopping cart, top right corner.
  4. To enter a coupon code or redeem SD Dollars, click view cart.
  5. Proceed to checkout — the red button.
  6. Check your billing details, including your delivery address, are correct.
  7. Select Purchase order and enter your PO number. This is your internal reference number; if your school does not use them, enter your name or department. This is a mandatory field.
  8. Tick that you have read the terms and conditions — after reading them.
  9. Select Place order.
How do I use a coupon code?

Coupons are applied at the cart stage, not at checkout.

  1. Click the cart icon, top right corner.
  2. Select view cart.
  3. Enter your code where it says coupon code.
  4. Click apply coupon.
  5. You will see it applied on the right hand side, under the subtotal, labelled Discount.
What are SD Dollars and how do I use them?

SD Dollars are our online rebate system. For every $12 you spend, exclusive of shipping costs, you earn $1SD — roughly 8% of the order value. When you redeem them on a future order, $1SD is worth $1 NZD.

More about SD Dollars

Delivery

How long will my order take to arrive?

Once your order leaves us, normally:

Destination Allow
North Island 1–2 days
South Island 3–4 days
Rural, either island + 2–3 days

This is a guide only. We have no control over what is happening in the courier network once an order leaves our premises.

What is the difference between a courier order and a transport order?
Service What it covers
Courier Less than 25 kg and 0.125 m³ — small enough to fit into a courier van. We use Poste Haste for courier deliveries.
Kiwi oversize A third option we now use for items that fall in between.
Transport Everything over 25 kg as a single item, oversize or bulky. Transport items typically take longer to arrive and may need extra equipment to unload. We use PBT for transport deliveries.

Returns & your account

How do I return an order?

Please get in touch with us and we will advise.

The conditions, timeframes and freight rules are set out in our Returns & Shipping Policy.

How can I delete my account and associated data?

Please contact Sports Distributors by email: sales@sportsdistributors.co.nz

Talk to a person

Do you have a sales rep who can come out and see us?

These are the regions our sales reps cover.

Region Rep Phone Email
Auckland Wayne Quedley 021 280 4999 wayne@sportsdistributors.co.nz
Wellington / Central North Island Mike Walsh 021 237 6687 mike@sportsdistributors.co.nz